We ship via HERMES and DHL unless instructed otherwise. Please supply a street address when ordering. For rush orders, specify date needed and method of shipment you would prefer ( Air or Surface) - We try to do it on the most safe but cheapest way, so get in touch and we work it out.
We do special invoices of the special kind if you need it ( ! ) - especially NON EU = No Problem!
ORDER DISPATCH AND DELIVERY TIMES:
[1] As mentioned, RUIN NATION is mostly run by a single person and it´s a huge operation that needs alot of Time, engergy and efford. I try to answer all incoming orders, requests as fast as i can but please don´t freak out if you don´t hear back within a week as i may be away, or doing something else and can´t answer all post as fast as i wish i could. Usually you won´t wait any longer than 3 days after sending your order or message. If it´s longer,... feel free to kick my ass and resend your message but be patience.
[2] After receiving your payment it usually takes no longer than 3 days to get your box shipped. Sometimes, it may be longer (reasons same as above)... always feel free to ask.
[3] If you box is shipped it depends on the Freight company we use in your case, how long it takes to have your shipment delivered. Usually 2 - 5 days within Germany, 5 - 12 Days within Europe or Airmail Oversea and 4 - 6 Weeks Surface Oversea... - we can send you Registration Numbers upon request if your box is insured to check status of Delivery.
[4] I no longer work on the distro at the weekend. So if you email me on Saturday or Sunday there won´t be any reply until Monday.
BACKORDERS:
Let us know if you want to wait a little bit in case some stuff is sold out but reordered from us. We cannot guarantee that enough Titles are in stock in that amount you wish.
RETURNS:
We make sure to pack everything with our crummy crustie hands as safe as possible but in case you recieve a parcel that is damaged by the uniformed agents of the state. send us a email explaining what happened ASAP! Either way, DO NOT send any parcels without contacting us first! - THEN: If it really is our fault that the stuff is damaged we refund you the full amount after you send back the stuff postage paid!!! Please also note that we do NOT accept returns of T Shirts because you gave no correct Size and the Shirt don´t fit... we can (of course) change the sizes ( if available) but on your costs of freight! Theres also no returns on sealed items!
BUSINESS OPERATOR:
... of course we are not!!! We run a small DIY Distro out of a big but single room. We are punks doing it for the punks for the benefit of "SPREADING THE WORD" and do not expect any serious business like terms except that we write invoices to keep on track with the financial situation. Terms written above are necessary to explain and to make sure we can avoid as much confusion as possible.
DISTRIBUTION OF RUIN NATION TITLES:
The following Distributions provide a huge assorted Wholesale offer as well as doing distribution of the Ruin Nation Releases at least Mailorder in their countrys.